Customer Support & Operations
Contact Roemio
We are here to help with hotel reservations, booking inquiries, cancellations, and refunds.
Email Customer Desk
For new bookings, voucher re-issuance, cancellations, or PayFast refund inquiries:
reservations@roemio.comOperating Hours
Our reservation team is online:
Monday – Friday: 08:00 – 18:00 (SAST / UTC+2)
Urgent check-in assistance is monitored 24/7.
Physical Location
Roemio Platform Operations
Johannesburg, Gauteng, 2190
Republic of South Africa
Direct Phone & Merchant Identity
Phone Support: 082 706 5222
Trading Name: Roemio (www.roemio.com)
Operator: Believ App (Pty) Ltd
Payment Partner: Payfast (Pty) Ltd